At KARDARIA, we carefully pack every order to help your products arrive in the best possible condition. This policy explains our shipping arrangements, delivery times and returns process for consumer purchases.
1. Worldwide Shipping
KARDARIA ships worldwide. Orders are dispatched from the United States, Canada or France.
Free shipping is available to all destinations on orders of USD $200 or more after discounts.
For orders below USD $200 after discounts, shipping charges are calculated and displayed at checkout before you complete your purchase.
2. Delivery Times
The estimated transport time is 8 business days after dispatch. This is the time in transit and does not include order preparation or the waiting period for pre-order products. Business days exclude Saturdays, Sundays and public holidays.
Once your order has been dispatched, you will receive shipping confirmation and any available tracking information.
Any delivery date or period agreed before purchase applies to your order. If no delivery date or period has been agreed, delivery will take place without undue delay and no later than 30 days after the contract is concluded.
3. Customs Duties and Import Taxes
Applicable customs duties and import taxes are included in the total shown at checkout. You should not be required to pay these charges again when your order arrives.
If a carrier or customs authority requests payment for duties or import taxes already included in your order, please contact help@kardaria.com so that we can resolve the issue.
4. Pre-Orders and Mixed Orders
Products marked Pre-Order are prepared and dispatched once they become available, within the delivery period agreed when you place your order.
If your order contains both pre-order and in-stock products, the entire order will be shipped together once all items are available. The same applies if your order contains pre-order products with different release dates.
To receive in-stock products sooner, please place a separate order for those items.
Any change to a release date or delivery estimate does not remove your applicable cancellation or refund rights.
5. Delivery Problems
Please check your delivery address before placing an order. If you notice an error, contact help@kardaria.com as soon as possible. We will try to update the details, but changes may not be possible once dispatch is underway.
If your parcel is delayed, appears lost or is marked as delivered but has not been received, please contact us with your order number.
When using a carrier offered by KARDARIA, the risk of loss or damage remains with us until you, or someone you designate other than the carrier, physically receive the goods.
If we miss the agreed delivery deadline, you may require delivery within an additional reasonable period and cancel if delivery still does not occur. Immediate cancellation may be available where we refuse delivery or an agreed delivery date was essential. Following a valid cancellation for non-delivery, we will refund all amounts paid within 14 days.
6. Returns and Your Right to Withdraw
For consumer purchases, you may withdraw from your purchase without giving a reason within 14 calendar days, beginning the day after you or your designated recipient, other than the carrier, receive the goods.
For a single order containing goods delivered separately, this period begins the day after the last item is received. Any legally required extension where the deadline falls on a weekend or public holiday applies.
To withdraw, notify us before the deadline by a clear statement, for example by emailing help@kardaria.com or writing to Levana (KARDARIA), 24 rue Lalo, 75116 Paris, France.
You may use the withdrawal form at the end of this policy, but it is not compulsory. Your statutory right to withdraw does not depend on receiving prior approval from us.
7. Free Return Shipping
KARDARIA covers return shipping costs for change-of-mind returns made within the withdrawal period described above.
Please contact help@kardaria.com to receive return instructions and arrange return shipping at our expense.
Unless we offer to collect the goods, you must send them back without undue delay and no later than 14 calendar days after notifying us of your withdrawal.
Return address:
Levana (KARDARIA)
24 rue Lalo
75116 Paris
France
Please pack the products securely and return all their contents and accessories, with the original packaging where possible. Include your order number to help us identify the return and retain proof of postage.
8. Sealed TCG Products and Product Condition
Please handle products with care. We recommend keeping sealed TCG products unopened if you intend to return them.
We do not automatically reject a statutory withdrawal solely because a TCG product has been unsealed.
You may be responsible for a reduction in value caused by handling beyond what is necessary to establish the product’s nature, characteristics and functioning. Any deduction must reflect a justified loss of value, comply with applicable law and be explained to you.
These provisions do not restrict your rights where a product was already damaged, defective or not as described when supplied.
9. Refunds Following Withdrawal
We will refund the amounts due without undue delay and no later than 14 days after being informed of your decision to withdraw.
Unless we have offered to collect the goods, we may withhold the refund until we receive them or you provide evidence that they have been sent back, whichever occurs first.
For withdrawal from an entire order, the refund includes the original standard delivery charge paid. Any additional amount paid for a more expensive delivery method is not refundable.
Refunds are issued using the original payment method unless you expressly agree to another method that does not involve additional charges. No fixed restocking fee applies to statutory withdrawals.
10. Damaged, Defective or Incorrect Products
If your order arrives damaged, incomplete or contains an incorrect product, contact help@kardaria.com with your order number and a description of the problem. Photographs of the product and packaging, where available, can help us investigate.
The 14-day withdrawal period does not replace or shorten your statutory guarantee rights.
Where French consumer law applies, the statutory conformity guarantee covers defects existing at delivery that appear within two years of delivery. Depending on the circumstances, you may be entitled to repair or replacement at no cost, or to a price reduction or refund where the legal conditions are met. KARDARIA covers the necessary return costs for a valid conformity claim.
Nothing in this policy excludes or restricts mandatory consumer rights applicable to your purchase.
11. Contact Information
KARDARIA is operated by Levana.
Company registration: 940 441 306 R.C.S. Paris
Registered office and return address: 24 rue Lalo, 75116 Paris, France.
Customer support: help@kardaria.com
Website: kardaria.com