This policy explains returns and refunds for consumer purchases of physical products from KARDARIA. It should be read together with our Terms & Conditions, Shipping & Returns policy and Pre-Order Policy.
1. Your Right to Withdraw
You may withdraw from your purchase without giving a reason within 14 calendar days, beginning the day after you or your designated recipient, other than the carrier, receive the goods.
For a single order containing goods delivered separately, the period begins the day after the last item is received. If the deadline falls on a Saturday, Sunday or public holiday, it is extended to the next working day as required by applicable law. Any other legally required extension also applies.
2. How to Request a Return
To withdraw, send a clear statement of your decision to help@kardaria.com or write to Levana (KARDARIA), 24 rue Lalo, 75116 Paris, France, before the withdrawal deadline.
Please include your order number and the items concerned so that we can identify your purchase. You may use the optional withdrawal form at the end of this policy.
Your statutory withdrawal does not require our prior approval. Sending your notification before the deadline is sufficient; you do not need to receive our reply before that deadline.
3. Free Return Shipping
KARDARIA covers return shipping costs for change-of-mind returns notified within the withdrawal period described above. This applies to all destinations we serve.
Contact help@kardaria.com to receive instructions and arrange return shipping at our expense.
Unless we offer to collect the goods, you must send them back without undue delay and no later than 14 calendar days after notifying us of your withdrawal.
Return address:
Levana (KARDARIA)
24 rue Lalo
75116 Paris
France
Please pack the products securely and return their contents and accessories, with the original packaging where possible. Include your order number and retain proof of postage.
4. Product Condition and Sealed TCG Products
We recommend keeping sealed TCG products unopened if you intend to return them. However, we do not automatically reject a statutory withdrawal solely because a TCG product has been unsealed.
You may be responsible for a justified reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, provided we have supplied the legally required withdrawal information. Any deduction must comply with applicable law and will be explained to you.
These provisions do not restrict your rights where a product was supplied damaged, defective or not as described.
5. Refund Amounts, Timing and Payment Method
We will refund the amounts due without undue delay and no later than 14 calendar days after being informed of your decision to withdraw.
Unless we have offered to collect the goods, we may withhold the refund until we receive them or you provide evidence that they have been sent back, whichever occurs first.
For withdrawal from an entire order, the refund includes the amount paid for the products, the applicable taxes and import charges collected by KARDARIA, and the original standard delivery charge paid. Additional charges for a more expensive delivery method expressly selected by you are not refundable.
Refunds use the original payment method unless you expressly agree to another method that does not involve additional charges. We will not replace a monetary refund with store credit without your agreement.
No fixed cancellation or restocking fee applies to statutory withdrawals. Any lawful deduction for diminished product value is governed by Section 4.
6. Discounted Products and Partial Returns
Discounted and promotional products remain covered by applicable statutory withdrawal rights. A reduced price does not, by itself, make a product non-returnable.
Refunds are based on the amount actually paid after discounts, not the previous full price. For a partial return, we refund the amount paid for the returned items and any delivery charges refundable under applicable law.
7. Damaged, Defective or Incorrect Products
If your order arrives damaged, incomplete or contains an incorrect product, contact help@kardaria.com with your order number and a description of the problem. Photographs of the product and packaging, where available, can help us investigate.
The 14-day withdrawal period does not replace or shorten your statutory guarantee rights.
Where French consumer law applies, the statutory conformity guarantee covers defects existing at delivery that appear within two years of delivery. You may request repair or replacement at no cost, subject to the applicable legal conditions. Bringing the goods into conformity must take place within a reasonable period not exceeding 30 days after your request and without major inconvenience.
A price reduction or termination of the sale with a refund is available where the legal conditions are met. KARDARIA covers necessary return costs for a valid conformity claim.
Following a valid termination under the French statutory conformity guarantee, the refund is made upon receipt of the returned goods or proof of their return, and no later than 14 days thereafter.
Your other statutory rights, including applicable hidden-defect protections, remain unaffected. Further guarantee information is provided in our Terms & Conditions.
8. Pre-Order Cancellations
You may exercise your withdrawal right before delivery, including before a pre-order product is released or dispatched. The withdrawal refund rules above also apply to pre-orders.
If your parcel has already been dispatched, we may be unable to stop delivery, but this does not remove your withdrawal rights. Please contact help@kardaria.com to arrange the return.
9. Non-Delivery and Unavailable Products
If your parcel appears lost or has not arrived, contact help@kardaria.com. When using a carrier offered by KARDARIA, the risk of loss remains with us until you or your designated recipient, other than the carrier, physically receive the goods.
If we miss the agreed delivery deadline, you may require delivery within an additional reasonable period and cancel if delivery still does not occur. Immediate cancellation is available where we refuse delivery, it is clear that delivery will not take place, or an essential agreed delivery deadline has been missed.
Following a valid cancellation for non-delivery, we will refund all amounts paid under the cancelled contract within 14 calendar days.
If we cannot supply a product, we will inform you and refund the amounts due for the cancelled purchase. We will not require you to accept an alternative product or store credit instead of a refund you are entitled to receive.
10. Contact and Refund Enquiries
For a return, cancellation or refund enquiry, contact help@kardaria.com and include your order number. If you have been told that a refund was issued but cannot see it, contact us so that we can check the transaction.
KARDARIA is operated by Levana.
Company registration: 940 441 306 R.C.S. Paris
Registered office and return address: 24 rue Lalo, 75116 Paris, France.
Customer support: help@kardaria.com
Website: kardaria.com
Nothing in this policy excludes or restricts mandatory consumer rights applicable to your purchase.