This policy explains how pre-orders work at KARDARIA. It applies to consumer purchases and should be read together with our Shipping & Returns policy.
1. What Is a Pre-Order?
Products marked Pre-Order can be purchased before their official release. These products are not available for immediate dispatch.
Your pre-order will be prepared and dispatched once the product becomes available to us, within the delivery period agreed when you place your order.
2. Release Dates and Delivery Times
A product’s release date is not its delivery date. The waiting period before release, order preparation and transport are separate stages.
Our estimated transport time is 8 business days after dispatch. This does not include the waiting period for the pre-order product to become available or the time needed to prepare your order.
The delivery date or period agreed before purchase applies to your order. If no delivery date or period has been agreed, delivery must take place without undue delay and no later than 30 days after the contract is concluded.
3. Prices and Payment
The applicable price and payment arrangements are those presented to you before you confirm your pre-order. Please review the total amount payable and any payment schedule before completing checkout.
Applicable customs duties and import taxes are included in the total shown at checkout.
4. Orders Containing Multiple Products
If your order contains both pre-order and in-stock products, the entire order will be shipped together once all items are available.
If you order several pre-order products with different release dates, your order will wait until all products are available before being dispatched, subject to the delivery period agreed before purchase.
To receive in-stock products sooner, please place a separate order for those items.
KARDARIA ships worldwide from the United States, Canada or France. Free shipping is available to all destinations on orders of USD $200 or more after discounts. For orders below this amount, shipping costs are calculated and displayed at checkout.
5. Release Changes and Product Availability
Release schedules may change because of publisher updates, distributor delays or other supply issues.
If a change affects your order, we will inform you and explain any proposed revised delivery timing. An updated estimate does not automatically replace the delivery deadline agreed when you ordered or require you to wait indefinitely.
If we cannot supply a pre-ordered product, we will notify you and refund the amount paid for that product, together with any other amounts due under applicable law. A different product will not be substituted without your agreement. Your other statutory rights remain unaffected.
6. Cancelling Before Delivery
You may exercise your right to withdraw from a pre-order before receiving the goods, including before dispatch. You do not have to wait until the product is released or give a reason for withdrawing.
To notify us, email help@kardaria.com or write to Levana (KARDARIA), 24 rue Lalo, 75116 Paris, France, with a clear statement that you wish to withdraw. Please include your order number so we can identify your purchase. Prior approval is not required to exercise your statutory right of withdrawal.
If your parcel has already been dispatched, we may be unable to stop delivery, but this does not remove your withdrawal rights. The return arrangements below will apply.
7. Missed Delivery Deadlines
If we do not deliver within the agreed period, you may ask us in writing to deliver within an additional reasonable period. If delivery still does not take place, you may cancel the contract.
You may cancel immediately where we refuse to deliver, it is clear that delivery will not take place, or an agreed delivery deadline that was essential to your purchase has been missed.
Following a valid cancellation for non-delivery, we will refund all amounts due under the cancelled contract within 14 calendar days. These rights are additional to your right to withdraw before delivery.
8. Returns and Refunds
Pre-order products are covered by the same withdrawal and return arrangements as other consumer purchases from KARDARIA.
You have 14 calendar days to notify us of your withdrawal, starting the day after you or your designated recipient, other than the carrier, receive the goods. Where one order is delivered in separate shipments, the period begins the day after the last item is received. Any legally required extension where the deadline falls on a weekend or public holiday applies.
KARDARIA covers return shipping costs for change-of-mind returns made within this withdrawal period. Contact help@kardaria.com to arrange return shipping at our expense. Unless we offer to collect the goods, you must send them back within 14 calendar days after notifying us of your withdrawal.
For withdrawal, we will refund the amounts due within 14 calendar days after receiving your notification. For goods already dispatched, unless we offer to collect them, we may withhold the refund until we receive the goods or you provide proof of return shipment, whichever occurs first.
Refunds use the original payment method unless you expressly agree to another method that does not involve additional charges. For withdrawal from an entire order, the original standard delivery charge is refundable; any extra charge for a more expensive delivery method is not.
Our Shipping & Returns policy contains further return instructions, product-condition provisions and an optional withdrawal form. Nothing in this policy restricts your rights concerning damaged, defective or incorrectly supplied products, or other mandatory consumer protections.
9. Contact Information
For questions about a pre-order, delivery updates, cancellations or returns, contact:
KARDARIA Customer Support
Email: help@kardaria.com
Operating company: Levana
Company registration: 940 441 306 R.C.S. Paris
Registered office and return address: 24 rue Lalo, 75116 Paris, France.
Website: kardaria.com