Shipping & Delivery
We carefully prepare every Kardaria order and ship to collectors around the world.
Do you ship worldwide?
Yes. KARDARIA ships worldwide. Available shipping methods and costs are calculated at checkout based on your destination.
Do you offer free shipping?
Yes. Free shipping is available on orders over $200, subject to the available shipping options for your destination.
How long will my order take to arrive?
Delivery times depend on your country and the shipping method selected at checkout. Once your order has been dispatched, you’ll receive shipping information so you can follow its progress.
How are TCG products packaged?
We know sealed TCG products are collectible, so every order is carefully packed and protected to help your products arrive in the best possible condition.
Products & Authenticity
Collect with confidence. Authenticity and product condition are a priority at KARDARIA.
Are all KARDARIA products authentic?
Yes. KARDARIA only sells 100% authentic TCG products. We do not sell counterfeit, replica or unofficial products.
Are your products factory sealed?
Products sold as sealed are supplied in their original sealed condition. If a product has a different condition, this will be clearly stated on its product page.
What languages do you sell?
Our catalogue may include English, Japanese and other language editions depending on the product. The language is always indicated in the product title or description, so please check before ordering.
Do you sell only Pokémon cards?
No, KARDARIA specialises in collectible trading card games and may offer products from multiple TCG licences and collections depending on current availability.
Orders & Payments
Everything you need to know about placing an order and paying securely on KARDARIA.
Do I need an account to place an order?
No. You can place an order as a guest without creating an account. Creating an account simply makes it easier to view your orders and manage your information.
What payment methods do you accept?
Available payment methods are displayed securely at checkout. Simply choose the option that works best for you before completing your order.
Can I modify or cancel my order after placing it?
If your order has not yet been processed or shipped, contact us as soon as possible. We’ll do our best to help, but changes or cancellations cannot always be guaranteed once preparation has started.
How do I know my order has been confirmed?
Once your payment is successfully completed, you’ll receive an order confirmation by email with your order details.
Pre-Orders & Customer Support
Secure upcoming releases in advance and get help whenever you need it.
How do pre-orders work on KARDARIA?
Products marked Pre-Order can be purchased before their official release. Your order will be prepared and shipped once the product becomes available to us.
Can a pre-order release date change?
Yes. Release dates are based on the latest information available and may occasionally change due to publishers, distributors or shipping delays outside our control.
What happens if my order contains pre-order and in-stock products?
Depending on the order and shipping option, items may be held until the pre-order products are available. If you need your in-stock products sooner, we recommend placing a separate order.
How can I contact KARDARIA?
Our customer support is available 7 days a week: Monday to Friday from 10am to 6pm, and weekends from 12pm to 6pm. Contact us if you have any questions about a product, order, delivery or pre-order and we’ll get back to you as quickly as possible.